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Please find below answers to some regularly asked questions about our Online service. To view the answer simply click on the question of choice.

If your question is not listed, please do not hesitate to get in touch, one of our highly experienced team will be able to answer your query.

What is a foreign exchange company?

A foreign exchange company is a non-bank organisation that services the currency needs of both private and corporate clients. The company's role is to achieve the best currency exchange rates for their clients and to be as cost effective as possible. The company is able to source the currency direct from the foreign exchange (FX) market and therefore pass savings onto their clients.

How does Premier FX make its money if there are no fees or commissions?

We make a small profit between the price we sell foreign currency to our customers at and the price we pay for the currency on the international market.

What happens if I am unable to pay for my trade on the day it falls due?

Contact us immediately and your Account Manager can help you in this situation.

Why shouldn’t I just use my bank?

Banks are usually 4 - 8 % more expensive on their exchange rates, sometimes a little less, often a lot more! They do not have the expertise on a local level to provide any guidance on Currency Exchange nor do they monitor the markets. We have our rates in front of us when you talk to us and we make sure we are up to date with the latest market movements.

How long do you take to transfer funds?

As soon as we receive your payment we transfer your currency straight away. It should take no longer than 48 hours to reach the designated bank account anywhere in the world. In most cases it is even quicker.

How do I know my money is safe?

Premier FX hold secure clients accounts with a major international bank in London, which are totally separate from our day-to-day business accounts. These accounts are very similar to how Lawyer / Solicitor clients accounts work. We are also registered with HM Revenue and Customs, registration number 1223621400000.

How does Premier FX save me money?

As a commercial client of a major international bank we transact a high volume of deals. This means we can access very competitive exchange rates from the foreign exchange markets. Coupled with our low overheads this enables us to pass on great savings to our clients. We do not charge our clients for transfers.

What costs / fees can I expect to pay?

Premier FX do not charge any fees for any of their services, so if you are worried that somewhere down the process you will be hit with a bill, dont be! Our account opening is free of charge, as are our transfers and even the one-to-one market trading advice given by our Account Executives. If you transfer your funds to our client account via on-line banking, in the majority of cases you will find the whole process completely free from charges.

Service Summary

  • Send between £100 and £50,000 a day
  • Flexible payment options via online bank transfer or debit card
  • Store beneficiary details for convenience
  • Fully secure
  • Authorised by the FCA

Why people trust Premier FX

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