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Complaints Procedure

Premier FX values all Clients and takes our regulations seriously. If the Client has a complaint about the service that was received the Client should contact PFX in writing, email, fax or telephone.
In the first instance, contact the firm’s Compliance Officer who can be contacted as follows:
Compliance Officer Premier FX Ltd 55 Old Broad St London EC2M 1RX
Telephone: 0845 021 2370

Premier FX will investigate any complaint promptly and aim to resolve it to the Client’s satisfaction. If the complaint is not resolved within 8 weeks of its receipt and/or the complaint is not resolved to the Client’s satisfaction, eligible complainants (as defined by the FCA rules) may be entitled to refer this matter to the Financial Ombudsman Services (‘FOS’) for further investigation. FOS can be contacted as follows:
Financial Ombudsman Service, SouthQuayPlaza 183 Marsh Wall London E14 9SR
Tel: 084 5080 1800 or 030 0123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: http://www.financial-ombudsman.org.uk

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